Case Study

Supporting the A&E 4 hour target at Luton and Dunstable NHS Trust

Patient engagement delivers better health and care

Luton and Dunstable NHS Trust have consistently been between 2% and 4% better than the 4 hour A&E waiting time target over the last 12 months. How are they doing it?

Luton and Dunstable NHS Trust is rated the best hospital in the East of England and currently has the best A&E 4 hour target results. It has led the NHS in patient safety since 2004 with some of the lowest infection rates in the country. Luton’s forward thinking approach to the A&E 4 hour target, and their focus on patient flow as a whole-organisation responsibility, has produced an emergency department that is second to none.

Luton found that the traditional method of managing all patient flow within the A&E department wasn’t getting the results they wanted and sought out a solution that could meet their needs quickly and effectively.

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