Case Study

The impact of patient flow in mental health services

Greater Manchester West Mental Health NHSFT manages services at over 650 beds across 60 physical locations. With complex and dynamically changing needs, the Trust recognised that it had to provide frontline staff and bed managers with accurate insight into patient flow and patient needs in real time.

Complex, dynamically changing needs

Existing Mental Health Trust systems had not been designed to support the increasing use of Virtual Wards to accomodate patients who were being managed in the community. Caring for patients in both acute and community settings puts very specific management, compliance and clinical requirements on staff.

Complete visibility – patient flow in mental health services

ExtraMed provides clear visibility of requirements and processes along the complete care pathway. It helps to monitor and alert, ensuring that appropriate risk assessments are carried out during the admission process.

ExtraMed is designed to extend, integrate and evolve, supporting the Trust’s commitment to continually improving services to patients. It provides a shared view of performance, in real time, delivering visibility of operations across the Trust, not just in bed capacity but in staffing demand and clinical standards.